Return Policy

 

RETURNS:

We accept returns on all new and unused products up to 7 days from the date the product was delivered.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  We accept returns of new, unworn, unused, unwashed, and undamaged items within 7 days of delivery.  Please see below If 7 days have gone by since your purchase was delivered.  To complete your return, we require a receipt or proof of purchase. We accept returns of new, unworn, unused, unwashed, and undamaged items within 7 days of delivery. We suggest that each customer save the original box and packaging material in case the need for return. Please note that you will need to pay for shipping your product back to us. 

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Electric Skateboards can be returned after 7 days under the following conditions:

    1. Shipping Fee
    2. PayPal or Stripe Fee 4%

Damage and scratches (Cost of damage to be assessed / each scratch £75)

  1. Wheels: 50% of cost of new for low usage wheels based on current website prices.

If a skateboard is completely new and not used at all we will charge:

  1. Shipping Fee
  2. PayPal or Stripe Fee 4%

If your skateboard hasn’t been shipped yet:

  1. PayPal or Stripe Fee 4%

LATE OR MISSING REFUNDS:

Once approved, refunds are processed within 5 working days.
If your refund is late, then contact your credit card or bank, as sometimes they require up to 3 working days to post the transaction to your account.

If you you still have not received your refund, please email support@onsra.co.uk

SALE ITEMS:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.